Terms & Conditions
Our proprietary Orcatex material will wear gently with normal use and fading should not be considered as defect.
We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their Orcatex Design product from our website. Items must be in new and unused condition. A product with dirt or wear and tear will be returned to the customer with no action taken. Returns and exchanges must be accompanied by the completed form attached to the invoice and must include shipping address, what you are returning (style, size, color) and reason for return. Shipping for the return is the responsibility of the customer. We suggest using a trackable shipping method as Orcatex Design is not responsible for lost shipments. Send returns/Exchanges to Orcatex Design, 130 Shore Road, Suite 116, Port Washington, NY 11050. Allow 1-3 weeks for processing.